Where America trails Europe (read)

Dateline: 12 September 2007

Your columnist is a frequent traveler to the United States and is writing this column from Washington DC. His wife is a US citizen, though they are both resident in the UK. It is a constantly entertaining game to make lists of things which work better in the UK and things which are better in the US. There may even be a discernable pattern.

The biggest thing which Americans do better than the British (or indeed anyone else) is customer service. Many of the other things are sub-categories of this: for example shoes. British shoes are sold without width fittings, other than for children. As though all adults have feet of the same width! A major exception to the rule of better customer service is airports. Common Sense has commented in detail on this in the past, but recent experience at Dulles has reinforced this. But then, what would we expect? London’s main airports are privately owned. Federal law requires all American airports to be government owned. One function of an airport is as shopping mall with a captive customer base. Would your local shopping mall be better run by the US Post Office?

Bush and Blair – who sold his soul to Enron? (read)

When is it wrong for politicians to take money from business?

Bloggers bring peer review to journalism (read)

[published in Press Gazette] America's foremost broadcaster goes into battle with bloggers, and loses

Communication is business (read)

Article on communication commissioned for City Speakers International Newsletter.

Ethics – that’s a county, innit? (read)

Report on the Media Society Debate 14 May 03, published in Profile

Blackout! (read)

With Arnie seeking to rescue California, the electricity crisis shifts to the opposite coast. How did it happen? [published in the same issue of Utility Week as "Total Recall"]

Total Recall: Will Arnie terminate Davis? (read)

California's electricity crisis gives way to financial meltdown. Can an action hero save the day? [Published in Utility Week]

California Dreaming (read)

California's electricity crisis continues. This interview with Professor Robert Michaels was published in Utility Week.

The media and the credibility of your message (read)

How do you do PR for accounting businesses? This article for Accountancy Age explores the question

How to regulate a shortage (read)

California, the richest place on Earth, faced third world style blackouts. This unpublished article for Investors' Business Daily compares Californian "deregulation" with Britain's real deal.

Reform the College? (read)

The Electoral College has always been one of the most controversial parts of the US constitution, this article, published in Accountancy Age, reviews options for reform.

Why Microsoft, not PwC, is worth fighting for in US vote (read)

Article published in Accountancy Age the week before the Presidential elections

All information © copyright Quentin Langley 2017
Contact editor@quentinlangley.net
RSS 1.0 Feed